Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
MediaRecorder will not install and the resulting Log file says Access Denied 0x80070005
This issue involves a situation where the installation of MediaRecorder on your PC fails and the resulting log file says “Error 0x80070005”
This issue involves a situation where you would like to share your project from The Observer XT with another user and are not sure of the best method for doing so.
License numbers for Noldus software may be checked by going on the menu to Help/About.
CatWalk XT 10.0, 10.5, or 10.6 does not open
Restart the camera and wait 1-2 minutes before restarting CatWalk. Check user permissions on the computer. Invalid settings may also prevent starting CatWalk. A log file provides diagnostic information.
Diagnosing the Load Project Failed (Id 10459) error in The Observer
This error may occur because the file you are opening is not a project, the filename does not match when you restore the project from a backup, or there is a problem with the project database file.
Troubleshooting air continuing to blow after mouse crosses ladder
After the mouse has crossed the ErasmusLadder and moved into the chamber at the end, air should stop blowing on the walkway and the lights should turn off. If air continues to blow and the lights stay on, that indicates a rung is sticking.
EthoVision XT: Animal is not tracked in Hidden Zone
This issue is demonstrated when an animal enters a Hidden Zone, but the red dot is not in the Hidden Zone and the software indicates that the animal is not found (i.e., “Subject not found” indicator at the bottom of the screen in Acquisition increases).
Gaps may appear in EthoVision data. Missed samples, interpolated samples, and subject not found represent different types of issues and help you identify any problem. Smoothing, interpolation, and redoing trials offer several different solutions.
My image is too dark using a Basler camera
This issue involves situations where the image from your Basler camera is too dark. It can be resolved in a number of ways after adjusting the lighting for the set-up has been done/not possible.
What are the supported video file formats for EthoVision XT?
This issue involves needing to find out if your pre-recorded video files are compatible with your version of EthoVision XT and can be run in the software.