Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
EthoVision XT is unable to detect the Noldus I/O Box
This error indicates there was a problem connecting to the Noldus I/O box (large or mini version) with the EthoVision XT software.
EthoVision will not install and the resulting Log file says Access Denied 0x80070005
This issue involves a situation where the installation of EthoVision XT on your PC fails and the resulting log file says “Error 0x80070005”
My color Basler camera is monochrome in EthoVision XT
This issue involves a situation where the image from your Basler camera is color in the Pylon Viewer, but monochrome/black and white in EthoVision XT.
Infrared cameras see infrared (IR) light, but otherwise operate just as normal, visible light cameras.
No Valid Hardware Key Detected After Installing Noldus Software
If you receive an error stating that there was “No Valid Hardware Key Detected”, please check the USB license key/dongle to ensure it is seated properly (unplug and reinsert). Close the Noldus program and try again.
Playback control buttons are grayed out in The Observer XT
This issue occurs when you’re in an observation and the playback control buttons are greyed out and won’t let you play, pause, etc. the video.
UltraVox XT Error Message - Out of Memory
The problem occurs when your recording has lots of calls, for example more than 500, and the Overlap (%) value in the Spectrogram settings is high, for example 90%.
Picking the right sample rate in EthoVision XT
The sample rate specifies how many data points EthoVision will collect per second in your experiment. You should pick a rate appropriate for your animal and your experimental methods.
Camera is not detected in CatWalk XT 10.6
The camera may not be detected if the camera has no power, the camera is still establishing a connection to the PC, the camera is connected to the wrong port, or the configuration is not correct.
This issue involves a situation where your trials are stopping after a fixed time (e.g., 10 minutes) even though your Trial Control Settings are longer (e.g., 20 minutes).