Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
An overview of which software version is supported by which operating system
In this sheet, you can see which version of the software is supported and tested under which Operating System
Selecting an Axis IP camera in FaceReader 6
Using an Axis IP camera for video analysis in FaceReader 6
How many GigE cameras can I use on a laptop with EthoVision XT?
EthoVision XT 12, 13, and 14 support one Basler GigE camera for recordings up to 10 hours duration on a suitable laptop. For EthoVision XT 15, we support a Basler USB 3.0 camera instead.
Error E01 on the DanioVision Temperature Control Unit
Error E01 indicates the temperature sensor is not detected. You should have a cable that goes from the “Temp” jack on the back of the DanioVision to the “Temp” jack on the back of the Temperature Control Unit.
Connecting an optogenetics laser to be controlled by EthoVision XT
EthoVision XT can be used to control a laser or LED for Optogenetics, triggering the light based on time or on the animal’s activity. For example, the laser may be turned on when the animal enters a given zone.
What are the supported video formats for FaceReader 8?
The included table provides an overview of the supported video formats.
Use the Redo a trial option in EthoVision to retrack a trial from video if the detection settings or arena settings were incorrect.
Basler camera is not detected by EthoVision
This issue involves a situation where you are attempting to use your Basler camera(s) in EthoVision and get a warning message that “Camera not found”.
Understanding Axis camera LEDs
Summary of all the status LED's on your axis camera.
DanioScope shows unrealistic low values of heart rate, like 15 BPM. Why ?
This may have to do with a large heart area that contains low contrast pixels. Try to make the heart area smaller, focusing on the region that shows the heart movement, even if this region is smaller than the heart.