Check out detailed explanations on how to make optimal use of your Noldus installation. You can filter on the product you’re using. Looking for quick answers to common support questions? Check out our FAQs
An overview of which software version is supported by which operating system
In this sheet, you can see which version of the software is supported and tested under which Operating System
No Valid Hardware Key Detected After Installing Noldus Software
If you receive an error stating that there was “No Valid Hardware Key Detected”, please check the USB license key/dongle to ensure it is seated properly (unplug and reinsert). Close the Noldus program and try again.
Some elements of the software appear too small or cropped when using Windows 10
When using high DPI displays in Windows 10, some elements in our software may appear too small or may appear cropped so they cannot be seen clearly. This can be corrected by adjusting the properties of the application.
How do software-based and hardware-based licenses compare?
The Observer XT 16, EthoVision XT 17, and FaceReader 9 offer new software-based licenses which replace the hardware license key (dongle) required in previous versions.
Basler cameras are the most common camera used with EthoVision, and may also be used with Media Recorder.
My upgrade code is not recognized
Ensure you are entering the upgrade code in the correct version of the software. Copy-paste the code if possible.
Check network settings for a Basler camera
Basler GigE cameras connect to the computer using a network cable, and as such must have network settings configured accordingly.